Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unused, unopened where applicable, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

Digital products, including PDF files, are non-refundable once they have been accessed or downloaded.

To start a return, please contact us at empowersyouhealth@gmail.com.

If your return is accepted, returns should be sent to:

Health Empowers You
700 King Street West, Suite 1004
Toronto, Ontario
M5V 2Y6
Canada

If your return is approved, we will provide instructions on how and where to send your package. Items returned without first requesting and receiving return approval will not be accepted.

You can contact us at empowersyouhealth@gmail.com with any questions regarding a return.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, and certain personal care or wellness products once opened or used.

We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Unfortunately, sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive a different item is to return the original item, if eligible, and place a separate order once the return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned in the same condition in which it was received — unused, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at empowersyouhealth@gmail.com.